Clearing your Cache & Cookies

Some problems can be fixed by clearing your Cache and Cookies from your web browser.

Select your web browser:

Internet Explorer

Click Settings in the upper-right corner and select Internet Options.

In the General tab, click on Delete in the Browsing history section.


  • Temporary Internet files and website files
  • Cookies and website data
  • History
  • Download History

Click Delete once checked.

Google Chrome

Click the Tools menu located in the upper-right corner and select Settings.

Click on Show advanced settings at the bottom of the screen.

Change the Dropdown Box to the beginning of time.


  • Browsing history
  • Download history
  • Cookies and other site and plugin data
  • Cached images and files

Click Clear browsing data once checked.


Click the Tools menu located in the upper-right corner and select Preferences.

Select the Privacy tab and click on clear your recent history.

Select Everything from the Dropdown Box.


  • Browsing & Download History
  • Form & Search History
  • Cookies
  • Cache

Click Clear Now once checked.

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