What's included in technical support?
If you experience problems in deploying our web based application we will work with you to resolve the problem where reasonably possible. This includes telephone and email support, support via a remote desktop session and liaison with your IT department/provider as we deem necessary.
In situations where it is deemed that the configuration of your computer or IT infrastructure is having a detrimental effect on the performance of our application (for example you may use an unsupported device/browser, a thin client, have a proxy or firewall which is blocking access to programme resources) we cannot continue to provide inclusive technical support.
In such a scenario we can pass you on to our recommended IT support partner (hourly rates available on request) who will be able to work directly with you to rectify any issues with your system. Alternatively you can consult with your own IT support partner for a resolution.