How to set a user as active/inactive

If a user is no longer required to enrol on courses or complete assessments, and has training results and certificates, we recommend the user is set to inactive. This means you will be able to access their certificates should users need copies in the future. 

If you need to permanently delete a user please contact [support@ihasco.co.uk] for advice.

Note: As an employer you have an obligation to retain employee training records. Industry recommendations state a retention period of 6 years after an employee leave date.

Note: The Owner user cannot be deleted or set to inactive.

To set a user to inactive:

  1. Click the Users tab on the menu bar at the top of the page to show the User management page.
  2. Find the user by filtering, see How to use filtering to find a user.
  3. Click the arrow on the right of the users details to show the menu.
  4. Select Set inactive.
  5. Read the confirmation message and if you are sure you want to set the user to inactive, click OK.

To set a user to active:

  1. Click the Users tab on the menu bar at the top of the page to show the User management page.
  2. Find the user by filtering, see How to use filtering to find a user.
  3. Click the arrow on the right of the users details to show the menu.
  4. Select Set active.
  5. Read the confirmation message and if you are sure you want to set the user to active, click OK.
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