Error 9

This article explains what to do if you have an Error 9 message shown when accessing training.


When a learner tries to access a training course the Learning Management System (LMS) shows an Error 9 message.


There are two possible causes for this error:

  • The learner has not been enrolled onto the training course.
  • The training course status has been changed to On hold.


Contact your training administrator for more information on your enrolments and the status of this training course.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact us Contact us