What sub-processors do you use?

iHASCO uses a number of sub-processors to carry out certain activities with regards to the data it holds - all are subject to agreements with iHASCO. These sub-processors process data on our behalf but do not have access to it. See below a list of all sub-processors, how iHASCO uses their services, and whether they are GDPR compliant.

Core application

Amazon Web Services

Provides the backbone of our infrastructure including DNS, hosting, data and file storage.
Location: UK (London)
Compliance: GDPR compliant (see - https://aws.amazon.com/compliance/gdpr-center

Postmark

Provides an email processing service which we use to deliver transactional emails from the application to clients and end users on a client’s behalf. Retains an imprint of emails sent for 45 days following transmission for the purposes of reporting on email bounces in our application.
Location: USA
Compliance: GDPR Compliant and subject to Standard Contractual Clauses (see - https://postmarkapp.com/eu-privacy#gdpr)

Supporting services

Stripe

Payment processor for purchases made through our website and over the phone.
Location: UK (Ireland)
Compliance: Transfers personal data to Stripe (US) and is subject to Standard Contractual Clauses (see - https://support.stripe.com/questions/stripe-and-european-data-transfers)

HelpScout

Provides in app ‘client’ support chat and hosting of our support knowledge base.
Location: USA
Compliance: GDPR compliant and subject to Standard Contractual Clauses (see - https://www.helpscout.com/company/legal/gdpr)

Slack

Provides internal communication tools.
Location: USA
Compliance: GDPR compliant and subject to Standard Contractual Clauses (see - https://slack.com/intl/en-gb/gdpr)

Google ‘G Suite’

Provides email hosting, calendars, document storage and video conferencing.
Location: UK (Ireland)
Compliance: GDPR compliant and subject to Standard Contractual Clauses (see - https://cloud.google.com/security/gdpr/)

From time to time our business needs may change and we may deprecate sub-processors to consolidate and reduce our use of sub-processors. Similarly, we may add a sub-processor if we believe that doing so will allow us to improve the service we deliver. We will periodically update this page to reflect additions and removals to our list of sub-processors.

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