How to resolve assessment issues in bulk

If an assessment has more than one unresolved issue, you can apply one action and comment to all current unresolved issues. You can resolve assessment issues at any time until the assessment is completed.

To resolve assessment issues in bulk:

  1. Click the Assessments tab on the menu bar at the top of the page to show the Assessment management page.
  2. Note The assessment Issues counter shows the current number of unresolved issues the learner has raised in the assessment.

  3. Find an individual learner by filtering, see How to use filtering to find an assessment.
  4. Click the Open button on the right of the learners details to show the assessment.
  5. Click the menu icon on the right of the Exit button.
  6. Select Mark all unresolved issues as… to show the pop up window.
  7. Choose an action to apply to all unresolved issues:
  8. Available actions
    Resolved The issue is resolved
    Acceptable risk Risk level is determined by your employer’s policies
    Not applicable This issue does not apply
  9. Add a comment to explain your action.
  10. Click Apply.
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