Error 6

Error 6

An error #6 message normally means your session has timed out. This means you’ll need to close, and re-open the training.

If the message still occurs, you may need to clear your cache. To do this, please follow the instructions below relevant to your web browser. It will delete the URL’s of previous websites visited and any settings you may have set for those sites.

(Please note, in most cases this would only occur within Internet Explorer. If it does happen in another browser, please follow the relevant steps below before contacting us. 

Please select your following browser, or scroll down to the relevant part.

Internet Explorer
Google Chrome
Mozilla Firefox

Internet Explorer

1.) In the top right corner, please click on the Cog icon. From here, select “Internet Options

2.) Click on “ delete” which will bring up the 3rd window. 3.) Please ensure the boxes are ticked the same as the below. Finally, click delete.

4.) Once completed, please close Internet Explorer down, and reload it.

When accessing the training, the error message should no longer be occurring. 

If it is still appearing, please follow the below steps to lower your privacy settings. 

Lowering your Privacy Settings

1.) In the top right corner, please click on the Cog icon. From here, select “Internet Options

2.) Click on the Security tab at the top. A slider bar should be visible. Please slide this to the bottom so it shows as the below image.

3.) Next please click on the “ Privacy” tab.

4.) Please slide the bar down to the bottom again so that it states “ Accept all cookies

Please make sure once you’ve done this, to press Apply, and then Ok, before closing and reloading your web browser.

(You may be unable to change these settings. If it states that these are controlled by your system administrator, I would recommend you contact your IT / Technical department and show them this page. 


This document describes how to clear the cache and cookies of Safari on versions 10.0.1 and above.

1.) Click on  Safari and then on Preferences

2.) Select  Privacy and then click Manage Website Data

3.) Select  Remove All and then in the small popup, selection Remove Now


Google Chrome

1) in the top right corner click 'More'.

2) Once you have clicked on this, hover over ' More Tools' then hit 'Clear browsing data'. 

3) In the 'Clear browsing data' box, click the check boxes for ' Cookies and other site data' and 'Cached images and files'. 

4) Use the menu at the top to select the amount of data that you want to delete. Choose ' beginning of time' to delete everything.

5) Click ' Clear Browsing Data' and restart Chrome. 

Mozilla Firefox

1)  In the top right corner click the 'More' button. 

2) From here, click the ' History' button in the middle of the 2nd row. 

3) Now, select ' Clear recent history'. 

4) A pop up tab will appear. To clear your entire cache, select ' Everything' from the drop-down Time Range tab

5) Next to ' Details' you should see an arrow - click this and a list of check boxes will appear. To clear your entire cache, select all items

6) Exit / quit all browser windows and re-open the browser. 

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