Error 19

An error 19 occurs when the training URL is incorrect, or your account has been put on hold.

Each unique training URL is made from a combination of both letters and numbers. They are very specific. If this is remotely wrong (a lowercase instead of a capital letter for instance, or an 0 in place of an O) then this error message will appear.

To rectify this please do the following.

  • Check the training URL you’re using. We recommend to copy and paste the link rather than manually typing it in.
  • If the training URL is correct, please contact your Training Administrator.

If you are the training administrator, and you’re unsure as to why this is appearing, please contact either your account manager directly, or call us at 01344 867088 or email

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